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Desktop Design & Implementation

No matter how well your network performs, a poorly designed desktop hinders your staff from working at their full potential. Giving each of your users a reliable, scalable desktop environment ensures that their productivity does not suffer, regardless of how employee roles and company needs change.

We design and implement desktop environments using proven methodologies and current technology. At the design phase, we determine the operating system you need, the minimum hardware configuration required, including job specific-hardware, and the types of business applications and office productivity software you need.

After testing, we deploy the new desktop to your workforce. Post rollout, we provide end-user training and end user support, to pass our years of knowledge and expertise on to you, the customer.

Office Productivity Applications

Most companies deploy desktop computers that require two kinds of software: office productivity software, and “line of business” applications. Office Productivity software includes suites like Microsoft Office, or Adobe Acrobat. Line of business applications are those applications that are used by a particular line of business and no one else, specific to your company’s place in the corporate world.

With Tom's Computer Support, we provide the expertise and experience you need to deploy your office productivity software and line of business applications. Before we deploy any new applications, we resolve all conflicting Dynamic Link Library file and third-party application integration issues, and certify that the programs are stable in your environment. After the deployment phase, we will train and support your staff to use the software effectively. We have expertise deploying and training for even the most complex line of business applications, such as Electronic Health Record (EHR or EMR) software, or Citrix-based thin client applications.

Desktop Security

Network security starts at your firewall, but it certainly doesn't end there. Network security affects every desktop, and every individual within your company. To meet the challenge of covering all potential threats, our team provides anti-virus and internal desktop security solutions that can minimize the risk of an external threat, such as a major virus outbreak, or internal threats like employees compromising your company's confidential data. With a constant mind toward reducing your downtime and risk of data loss, we can remotely deploy these solutions to put the most reliable anti-virus and network security products between you and the unknown.

Common Desktop Environment

With Tom's Computer Support, we advocate standardizing your computing environment. After all, you automated your business to make money, not to lose money to staggering support costs. Your support costs grow exponentially when your helpdesk has to be familiar with multiple hardware configurations, multiple operating systems, and many versions of office productivity and line of business applications.

One of the easiest ways to see a return on your investment is to put the same brand and model of computer on every desktop, along with the same operating system and the same suite office productivity applications. When all of your end users are working on the same platform, your support costs drop dramatically.

Tom's Computer Support can create a standardized snapshot or image of your company’s computers, making the headaches of deployments and operating system repairs a thing of the past. By bringing uniformity to your desktop environment, we can do in a matter of minutes what can take a skilled technician hours to accomplish.

E-Mail & Middleware

Communication and teamwork are both vital to the success of your business, whatever its size or target market. Through collaboration and discussion, all departments move in unison toward the unified goal prescribed by the management and the company’s mission statement. A company without state-of-the-art communication tools to facilitate this will struggle in today’s market.

Keeping this in mind, Toms Computer Support will deploy email and middleware solutions that can maximize your ability to cooperate and share ideas, dispersing documents, ideas, and initiatives quickly and securely throughout your organization. Our e-mail and middleware solutions always address your existing environment while focusing on scalability to allow for future growth.

We use the latest technologies to perform mass rollouts of mission-critical applications and business productivity applications, and always ensure your product is installed with the correct components and configuration settings.